{"id":7672,"date":"2025-10-23T16:14:18","date_gmt":"2025-10-23T16:14:18","guid":{"rendered":"https:\/\/rali-bikes.com\/?page_id=7672"},"modified":"2025-10-24T07:31:45","modified_gmt":"2025-10-24T07:31:45","slug":"garantia-am","status":"publish","type":"page","link":"https:\/\/rali-bikes.com\/version\/america-2\/garantia-am\/","title":{"rendered":"Garantia"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7672\" class=\"elementor elementor-7672\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f09905 e-flex e-con-boxed e-con e-parent\" data-id=\"6f09905\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02a112b elementor-widget elementor-widget-text-editor\" data-id=\"02a112b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Pol\u00edtica de Garant\u00eda<\/h3><p><strong>IMPORTANTE:<\/strong>\u00a0Guarde los detalles de su bicicleta RALI, incluyendo el modelo y n\u00famero de serie, junto con su comprobante de compra. Esta informaci\u00f3n es esencial para el servicio de garant\u00eda y \u00fatil en caso de necesidades de seguros o reportes policiales.<\/p><h4>GARANT\u00cdA DEL MARCO<\/h4><p>La garant\u00eda aplicable a marcos RALI de aluminio o acero se sujeta a las siguientes condiciones:<\/p><ul><li>Defectos de fabricaci\u00f3n.<\/li><li>Compra en tiendas o distribuidores autorizados por RALI.<\/li><li>Reclamaciones dentro de los 3 a\u00f1os desde la fecha de compra.<\/li><li>Incidentes ocurridos dentro del territorio nacional.<\/li><li>Reclamaciones efectuadas exclusivamente por el comprador original.<\/li><\/ul><h4>GARANT\u00cdA DE COMPONENTES<\/h4><p>Los componentes y accesorios est\u00e1n garantizados bajo estas condiciones:<\/p><ul><li>Defectos de fabricaci\u00f3n en funcionamiento y est\u00e9tica.<\/li><li>No alteraci\u00f3n de componentes en servicios no autorizados por RALI.<\/li><li>Adquisici\u00f3n en puntos de venta autorizados.<\/li><li>Reclamaciones dentro de los 6 meses desde la fecha de compra.<\/li><li>Incidentes ocurridos dentro del territorio nacional.<\/li><li>Reclamaciones efectuadas por el comprador original.<\/li><\/ul><h4>EXCEPCIONES DE GARANT\u00cdA<\/h4><p>Componentes de desgaste normal (mangos, neum\u00e1ticos, cables, etc.) tienen una garant\u00eda limitada de 60 d\u00edas. Partes faltantes deben ser reportadas dentro de los primeros 15 d\u00edas de compra. La garant\u00eda no cubre:<\/p><ul><li>Desgaste normal, oxidaci\u00f3n, mal ensamblaje o uso incorrecto.<\/li><li>Da\u00f1os por almacenaje incorrecto o transporte inadecuado.<\/li><li>Uso en competencias deportivas.<\/li><li>Modificaciones en el marco o instalaci\u00f3n de componentes no compatibles.<\/li><\/ul><h4>PROCEDIMIENTO DE GARANT\u00cdA<\/h4><ul><li><strong>Reemplazo o reparaci\u00f3n<\/strong>\u00a0de marcos o componentes sujetos a disponibilidad. RALI puede sustituir por elementos similares si el original no est\u00e1 disponible.<\/li><li><strong>Env\u00edo<\/strong>\u00a0de la pieza defectuosa a un taller oficial RALI corre por cuenta del cliente.<\/li><li><strong>Registro del marco<\/strong>\u00a0y env\u00edo de email dentro de los 30 d\u00edas posteriores al incidente a\u00a0<a target=\"_new\">servicioalcliente@disrali.com<\/a>.<\/li><\/ul><h4>ACTIVACI\u00d3N DE LA GARANT\u00cdA<\/h4><ol><li><strong>Env\u00edo de email<\/strong>\u00a0a\u00a0<a target=\"_new\">servicioalcliente@disrali.com<\/a>\u00a0dentro de 60 d\u00edas desde la compra, adjuntando:<ul><li>Factura original.<\/li><li>Datos del punto de venta.<\/li><li>Registro o tarjeta de propiedad y n\u00famero de serie del marco.<\/li><li>Fotocopia del documento de identidad del comprador.<\/li><li>Fotograf\u00edas o v\u00eddeos del defecto.<\/li><li>Datos de contacto completos y descripci\u00f3n del problema.<\/li><\/ul><\/li><li><strong>Revisi\u00f3n y respuesta<\/strong>\u00a0por parte de RALI, indicando los siguientes pasos.<\/li><\/ol><h4>RECOMENDACIONES GENERALES<\/h4><ul><li><strong>Registro:<\/strong>\u00a0Es aconsejable registrar su bicicleta en la base de datos de RALI.<\/li><li><strong>Casco:<\/strong>\u00a0Utilice siempre casco al montar su bicicleta.<\/li><li><strong>Normas de circulaci\u00f3n:<\/strong>\u00a0Conozca y respete las leyes de tr\u00e1nsito.<\/li><\/ul><h4>MANTENIMIENTO Y USO CORRECTO<\/h4><ul><li>Siga las indicaciones de mantenimiento y uso proporcionadas para evitar da\u00f1os que no est\u00e9n cubiertos por la garant\u00eda.<\/li><li>El ensamblaje por un mec\u00e1nico no autorizado puede anular la garant\u00eda.<\/li><\/ul><p>Esta pol\u00edtica de garant\u00eda est\u00e1 dise\u00f1ada para asegurar su satisfacci\u00f3n y seguridad al utilizar productos RALI. Para m\u00e1s detalles o consultas, contacte a\u00a0<a target=\"_new\">info@ralibicicletas.com<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef7e833 elementor-widget__width-inherit forma_garantia elementor-widget elementor-widget-form\" data-id=\"ef7e833\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;80&quot;,&quot;step_next_label&quot;:&quot;Siguiente&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;step_type&quot;:&quot;none&quot;,&quot;step_icon_shape&quot;:&quot;square&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Nuevo formulario\" aria-label=\"Nuevo formulario\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"7672\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"ef7e833\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Garantia - Rali\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"7672\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_2198ad4 elementor-col-100\">\n\t\t\t\t\t<h3>Enviar una garant\u00eda o solicitud de garant\u00eda<\/h3> \n\n<p>Nuestro equipo revisar\u00e1 tu solicitud y se pondr\u00e1 en contacto contigo para resolverla o para darte instrucciones sobre los pasos a seguir.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-field_5c9a7f7 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_5c9a7f7\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t\u00bfQu\u00e9 le ha pasado a tu bicicleta?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"He da\u00f1ado accidentalmente mi bicicleta\" id=\"form-field-field_5c9a7f7-0\" name=\"form_fields[field_5c9a7f7]\" required=\"required\"> <label for=\"form-field-field_5c9a7f7-0\">He da\u00f1ado accidentalmente mi bicicleta<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"La bicicleta sufri\u00f3 da\u00f1os por accidente\" id=\"form-field-field_5c9a7f7-1\" name=\"form_fields[field_5c9a7f7]\" required=\"required\"> <label for=\"form-field-field_5c9a7f7-1\">La bicicleta sufri\u00f3 da\u00f1os por accidente<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Mi bicicleta ha llegado da\u00f1ada o no funciona correctamente\" id=\"form-field-field_5c9a7f7-2\" name=\"form_fields[field_5c9a7f7]\" required=\"required\"> <label for=\"form-field-field_5c9a7f7-2\">Mi bicicleta ha llegado da\u00f1ada o no funciona correctamente<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Mi bicicleta ha tenido un problema\" id=\"form-field-field_5c9a7f7-3\" name=\"form_fields[field_5c9a7f7]\" required=\"required\"> <label for=\"form-field-field_5c9a7f7-3\">Mi bicicleta ha tenido un problema<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_76fe2da elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_76fe2da\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00famero de serie\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_76fe2da]\" id=\"form-field-field_76fe2da\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_06dc1c0 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_06dc1c0\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNombre\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_06dc1c0]\" id=\"form-field-field_06dc1c0\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_97b9f15 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_97b9f15\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tApellido\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_97b9f15]\" id=\"form-field-field_97b9f15\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_84df6c8 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_84df6c8\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCorreo electr\u00f3nico \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_84df6c8]\" id=\"form-field-field_84df6c8\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_9ce901e elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_9ce901e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tM\u00e1s informaci\u00f3n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_9ce901e]\" id=\"form-field-field_9ce901e\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_1566f91 elementor-col-100 recaptcha_v3-inline\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_1566f91\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LfaieIrAAAAAF5aa6PmP7SkvuOY6jnSSmzp15W1\" data-type=\"v3\" data-action=\"Form\" data-badge=\"inline\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-80 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Garant\u00eda IMPORTANTE:\u00a0Guarde los detalles de su bicicleta RALI, incluyendo el modelo y n\u00famero de serie, junto con su comprobante de compra. Esta informaci\u00f3n es esencial para el servicio de garant\u00eda y \u00fatil en caso de necesidades de seguros o reportes policiales. GARANT\u00cdA DEL MARCO La garant\u00eda aplicable a marcos RALI de aluminio o [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":6738,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7672","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Garantia - Rali<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rali-bikes.com\/version\/america-2\/garantia-am\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Garantia - Rali\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de Garant\u00eda IMPORTANTE:\u00a0Guarde los detalles de su bicicleta RALI, incluyendo el modelo y n\u00famero de serie, junto con su comprobante de compra. Esta informaci\u00f3n es esencial para el servicio de garant\u00eda y \u00fatil en caso de necesidades de seguros o reportes policiales. GARANT\u00cdA DEL MARCO La garant\u00eda aplicable a marcos RALI de aluminio o [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/rali-bikes.com\/version\/america-2\/garantia-am\/\" \/>\n<meta property=\"og:site_name\" content=\"Rali\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-24T07:31:45+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/rali-bikes.com\\\/version\\\/america-2\\\/garantia-am\\\/\",\"url\":\"https:\\\/\\\/rali-bikes.com\\\/version\\\/america-2\\\/garantia-am\\\/\",\"name\":\"Garantia - Rali\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/rali-bikes.com\\\/version\\\/#website\"},\"datePublished\":\"2025-10-23T16:14:18+00:00\",\"dateModified\":\"2025-10-24T07:31:45+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/rali-bikes.com\\\/version\\\/america-2\\\/garantia-am\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/rali-bikes.com\\\/version\\\/america-2\\\/garantia-am\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/rali-bikes.com\\\/version\\\/america-2\\\/garantia-am\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/rali-bikes.com\\\/version\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Am\u00e9rica\",\"item\":\"https:\\\/\\\/rali-bikes.com\\\/version\\\/america-2\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Garantia\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/rali-bikes.com\\\/version\\\/#website\",\"url\":\"https:\\\/\\\/rali-bikes.com\\\/version\\\/\",\"name\":\"Rali\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/rali-bikes.com\\\/version\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/rali-bikes.com\\\/version\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/rali-bikes.com\\\/version\\\/#organization\",\"name\":\"Rali\",\"url\":\"https:\\\/\\\/rali-bikes.com\\\/version\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/rali-bikes.com\\\/version\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/rali-bikes.com\\\/version\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/logo-negro.svg\",\"contentUrl\":\"https:\\\/\\\/rali-bikes.com\\\/version\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/logo-negro.svg\",\"width\":164,\"height\":34,\"caption\":\"Rali\"},\"image\":{\"@id\":\"https:\\\/\\\/rali-bikes.com\\\/version\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Garantia - Rali","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/rali-bikes.com\/version\/america-2\/garantia-am\/","og_locale":"es_ES","og_type":"article","og_title":"Garantia - Rali","og_description":"Pol\u00edtica de Garant\u00eda IMPORTANTE:\u00a0Guarde los detalles de su bicicleta RALI, incluyendo el modelo y n\u00famero de serie, junto con su comprobante de compra. Esta informaci\u00f3n es esencial para el servicio de garant\u00eda y \u00fatil en caso de necesidades de seguros o reportes policiales. 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