Warranty Policy

IMPORTANT: Keep your RALI bike details, including the model and serial number, along with your proof of purchase. This information is essential for warranty service and useful in case of insurance needs or police reports.

1. Introduction

This warranty policy sets out the coverage conditions for RALI bicycles and products, in accordance with Law 7/2021 of December 27 on Guarantees for Consumer Goods, which transposes into Spanish law Directive (EU) 2019/771 of the European Parliament and Council on certain aspects of contracts for the sale of goods.

The customer shall in all cases enjoy the rights recognized under current consumer regulations in Spain and the European Union, with this warranty being a complement and in no way a limitation of those rights.

To process any warranty, it is necessary to keep the invoice or purchase receipt issued by an authorized RALI dealer, as well as the frame serial number.

2. Warranty Coverage

2.1. Legal warranty

Pursuant to Law 7/2021 and Directive (EU) 2019/771, all new RALI products carry a statutory 3-year warranty for lack of conformity.

This warranty is enforceable directly against the seller, without prejudice to the additional warranty offered by RALI as manufacturer.

2.2. RALI commercial warranty

Además de la garantía legal, RALI ofrece:
– Garantía de 3 años sobre cuadros y horquillas, aplicable en toda la Unión Europea.
– Posibilidad de extender la garantía a “De por Vida” para cuadros y horquillas, registrando la bicicleta en la web oficial de RALI dentro de los 30 días posteriores a la compra.
– Los componentes y accesorios cuentan con una garantía de 3 años contra defectos de fabricación.
– Los componentes de otras marcas estarán cubiertos por la garantía del fabricante original, cuya tramitación puede gestionarse a través de RALI o de sus distribuidores autorizados.

2.3. Wear parts

– Grips, tires, tubes, brake pads, cables, chains, and other wear parts carry a limited 60-day warranty.
– Missing parts must be reported within a maximum of 15 days from the date of purchase.

2.4. Second-hand

– In the case of second-hand bicycles purchased from a professional or retailer, a minimum 1-year warranty will apply, in accordance with Spanish law.
– RALI’s lifetime commercial warranty does not apply to second-hand products.

3. Warranty Exclusions

The warranty does not cover:
1. Normal wear, oxidation, color fading, or aesthetic deterioration resulting from use.
2. Damage caused by accidents, transport, improper handling, or incorrect storage.
3. Use in competition (professional or amateur) or bicycles intended for rental.
4. Unauthorized modifications to the frame or installation of incompatible components.
5. Damage caused by incorrect assembly or maintenance.
Legal note: the 3-year legal warranty is not conditional upon maintenance being carried out in authorized workshops, although for the lifetime commercial warranty it is recommended.
6. Paint and decoration, as some colors may fade due to sun exposure or external factors.

4. Warranty Claim Procedure

1. Activation of the lifetime commercial warranty:
   -Register the bicycle on RALI’s official website (www.ralibicicletas.com) or by emailing registro-garantia@disrali.com within 30 days of purchase, attaching:
   *Purchase invoice
   *Authorized dealer details
   *Frame serial number
   *Buyer’s ID document
   *Photos or videos of the product

   2. Reclamaciones durante el periodo de garantía:
   – Enviar un correo a postventa@disrali.com dentro de los 30 días posteriores a detectar el defecto, indicando la información anterior.
   – La tramitación se realizará exclusivamente a través de distribuidores autorizados RALI.

   3. Resolution:
   – The defective frame or component will be repaired or replaced at no cost to the customer.
   – If the same model or color is not available, RALI may replace it with one of equal or superior characteristics.
   – Shipping costs for sending the part to the official workshop are the responsibility of the customer

5. Scope of Liability

This policy does not affect or limit the rights to which the consumer is entitled under applicable law, in particular those arising from Law 7/2021 on legal warranties and Law 22/1994 on civil liability for damages caused by defective products, which transposes Directive 85/374/EEC.

The guarantee is limited to the repair or replacement of the defective part. This limitation does not affect the consumer’s rights regarding liability for defective products.

6. General Recommendations

– Always register the bicycle in the RALI database.
– Perform regular maintenance to extend the product’s lifespan.
– Always wear a helmet and follow traffic regulations.
– Avoid prolonged exposure to sunlight, humidity, or corrosive products.
– Do not use high-pressure water directly on the bicycle’s components.